As the purchaser of Matthew James & Co. cabinets, you have invested in cabinetry built to the highest standards of workmanship which is protected by our limited lifetime workmanship warranty (the “Warranty.”)

WHO IS COVERED?

This Warranty is extended to the original purchaser only and is not transferable. FAILURE BY THE CONSUMER TO PROVIDE PROOF OF PURCHASE VOIDS ANY CLAIM MADE UNDER THIS WARRANTY.

WHAT IS COVERED UNDER THIS WARRANTY?

Matthew James & Co. warrants that the original purchaser’s cabinetry will be free from defects of workmanship under normal household use and service. Specifically, this Warranty applies to the following: cabinet front frames, cabinet doors (for door warpage, see notes below), cabinet back and side panels, shelves, tops and bottoms, drawer fronts and drawer bodies.

The hinges and drawer guides used in Matthew James & Co. are covered by a lifetime warranty by the manufacturer of the hinges and drawer guides.

WHAT IS NOT COVERED UNDER THIS WARRANTY?

This Warranty does not cover, and Matthew James & Co. will not be responsible for:

  • Defects or damage arising from improper or negligent installation, misuse, accidents, alterations (regardless of whether the alteration caused or contributed to the defect), or improper care

  • Cabinetry not maintained or stored in a climate controlled environment (see Climate Controlled Environment below)

  • Cabinetry that has been exposed to water, also extreme high or low humidity (see Climate Controlled Environment below)

  • Natural characteristics of wood (see Natural Characteristics of Wood below)

  • Colorfastness of finishes (see Natural Characteristics of Wood below)

  • Normal wear and tear

  • Labor costs, including the costs of removing and reinstalling the cabinets

  • Transportation or shipping costs incurred in connection with this Warranty

NATURAL CHARACTERISTICS OF WOOD.

Natural woods, even from trees of the same species, may differ in color, texture and graining. Wood may exhibit subtle changes over time as it ages. Natural and painted finishes on all furniture will at times vary in color tone and grain characteristics. Painted face frames, doors, and other painted parts of the product may eventually have visible cracking around the joint areas. These changes may be accelerated or intensified by sunlight, smoke, household cleaners and other environmental conditions, and such conditions may eventually cause the wood to warp, split or crack. These variations are considered the natural characteristics of the material in relation to their environment and normal wear and tear and are not covered under this Warranty.

Visible cracking, sometimes referred to as hairline cracking, around the joint areas of painted face frames, doors and other painted product is considered a natural characteristic of wood. Wood naturally expands and contracts with changes in humidity and temperature and is not covered under this Warranty.

Climate Controlled Environment.

To minimize warpage and moisture expansion of wood products, Matthew James & Co. products should be maintained in a climate controlled environment that avoids extreme temperatures and extremely high or low humidity conditions. Matthew James & Co. will not warranty product stored or installed in any uncontrolled environment.

PERFORMANCE OF WARRANTY.

If a covered defect occurs, Matthew James & Co. will elect, in its sole discretion, to either repair or replace the defective material or component free to charge. If a warranty claim is filed on a product or finish no longer offered and Matthew James & Co. elects to replace the material or component, Matthew James & Co. will substitute a material or component that it deems to be comparable in look and style and of equal or greater value. Matthew James & Co. does not guarantee that finishes on replacement materials or components will exactly match the finishes of Matthew James & Co. cabinetry already installed in your home. This Warranty does not cover expenses involved in the removal or installation of any item or product otherwise covered by this Warranty.

What will void this warranty?

Products deemed to have been neglected, abused, misused, improperly maintained or FAILURE BY THE CONSUMER TO PROVIDE PROOF OF PURCHASE VOIDS ANY CLAIM MADE UNDER THIS WARRANTY.

  • Neglecting chips and scratches is considered improper maintenance. When chips or scratches are not properly touched up, they are a future point of product failure and will void this Warranty.

  • Damage caused by exposure to water and/or damp cloths is considered improper care and will void this Warranty.

  • This Warranty does not cover damage caused by product modifications such as job site modifications, disassembly or refinishing.

  • Product stored in an uncontrolled environment before or during installation is considered improper maintenance and will void this Warranty.

  • Appliance heat, steam, water or other factors related to appliance use that damage cabinetry are considered improper care and will void this Warranty.

  • Some specialty finishes may have exceptions or a voided warranty. If they do, you will receive a disclaimer.

  • Note that mortise and tennon doors over 45” high and made as one panel at the customer’s request are excluded from this Warranty.